Delivery & Returns
Update 13 December 2022
Due to the current issues with deliveries we have made the difficult decision to close early this year. Orders made from today will not be dispatched until the 3rd of January.
My apologies for any inconvenience caused. If you have placed an order and this is not suitable please email me email@example.com and I will process a refund ASAP.
Wishing you a joyful festive period.
Orders are normally dispatched within 2-3 working days. You will receive an email when I have dispatched your purchase so you know when to expect it.
UK orders under £40 - standard delivery £3.25
Free UK standard delivery on orders over £40
Orders are dispatched with Evri or Royal Mail 2nd Class.
All parcels will come well packaged to avoid damage. Our packaging is eco-friendly and fully recyclable.
We only ship within the UK at the moment..
When you order from Home Equals Happy you are ordering from a small business. We care a lot about what we do. We want you to be happy with your product. If for any reason this isn’t the case, we want to help you with this.
If you would like to return your purchase this is fine but must be done within 28 days of receiving your order. We are happy to provide you with a full refund or credit note, less any delivery paid.
We are very careful about choosing who we ask to deliver your order. In the unlikely and unfortunate event that you receive a product damaged in transit please let us know within 48 hours of delivery. If a product is believed to be faulty then please notify us within 7 days of receipt.
We would ask that you send an image to us showing the product in its original packaging.
How to return an order
To start with, please send an email to firstname.lastname@example.org with your full name and order number. All items must be returned in their original condition and original packaging. Home Equals Happy cannot accept any responsibility for any items which are lost or damaged in transit.
All returns must be sent at your own expense and we are unable to refund the original delivery cost (unless of course the item is faulty).
Refunds may take up to 14 working days to arrive back into your account.