Shipping policy

Delivery

UK standard delivery - £3.25

Free UK delivery on all orders over £35

I aim to dispatch your order within 2-3 working days of your order. This may be longer at busier times.

Delivery normally takes 3-5 days working days from the dispatch of your order. Delivery companies are busier than ever this year and your order may take longer to be delivered.

You will receive an email as soon as we have dispatched your purchase so you know when to expect it.

We use a selection of courier services including MyHermes and Royal Mail.

All parcels will come well packaged to avoid damage. Our packaging is eco-friendly and fully recyclable.

Returns

When you order from Home Equals Happy you are ordering from a small business. We care a lot about what we do. We want you to be happy with your product. If for any reason this isn’t the case, we want to help you with this.

If you would like to return your purchase this is fine but must be done within 28 days of receiving your order. We are happy to provide you with a full refund or credit note, less any delivery paid.

Damages

We are very careful about choosing who we ask to deliver your order. In the unlikely and unfortunate event that you receive a product damaged in transit please let us know within 48 hours of delivery. If a product is believed to be faulty then please notify us within 7 days of receipt.

We would ask that you send an image to us showing the product in its original packaging.

How to return an order

To start with, please send an email to rachael@homeequalshappy.com with your full name and order number. All items must be returned in their original condition and original packaging. Home Equals Happy cannot accept any responsibility for any items which are lost or damaged in transit.

All returns must be sent at your own expense and we are unable to refund the original delivery cost (unless of course, the item is faulty).

Refunds may take up to 14 working days to arrive back into your account.